Customer Service

About this role

Core Responsibilities As an intern, you typically work under the supervision of a team lead or senior executive. Your everyday tasks generally include: • Omnichannel Support: Handling customer inquiries, resolving technical problems, and answering account queries via phone, live chat, WhatsApp, and email. • Data Entry & Order Management: Inputting customer data, processing new orders, tracking shipments, and managing invoicing errors or returns. • Escalation & Intermediary Work: Acts as a liaison between the end customer and internal departments like logistics, billing, sales, and warehouse teams to solve complex disputes. • Reporting: Compiling daily backorder logs, tracking resolved issues, and evaluating customer feedback to pitch operational Common Skills Required Employers look for strong foundational soft skills rather than extensive professional history: • Language & Communication: High proficiency in spoken and written English (often B1 level or above). Multilingual skills (e.g., Mandarin, Malay) are highly sought after depending on the specific demographic market. • Tech Literacy: Solid comfort with Microsoft Office (especially Excel spreadsheets). Experience with Customer Relationship Management (CRM) tools, e-commerce engines like Shopee Seller Centre, or SAP software is a massive advantage. • Soft Skills: High emotional intelligence, active listening, patience under high-pressure scenarios, and a proactive problem-solving